After Sales
In the event of an unfortunate customer complaint, our sales and quality departments will conduct a study and analysis of the complaint content immediately and reply within 24 hours.
If it is our responsibility, we will rectify the cause and root of the product issue to ensure that it will not happen again next time and take the responsibility we should bear, such as apologizing, repairing, and reshipping the goods or compensation, etc.
If it is not our responsibility, we will analyze and provide suggestions to the customer to prevent similar problems from happening again in the future.
